FAQs
Q: What is Charity Checkout?
A: CharityCheckout is a charity donation system for your charity's website offering regular giving options, branded donation pages and a Gift Aid reclaim service.
Q: Why is Charity Checkout good for small charities?
A: We offer large discounts for small charities and provide exactly the same service to charities that raise £1,000 a year, as we do to those who receive over a £100,000 a year. Charity Checkout allows small charities to fundraise in the same way larger charities might, receiving recurring donations and running regular and engaging campaigns.
Q: Can we use Charity Checkout to fundraise via social media?
A: Absolutely. The great thing about Charity Checkout is that it allows you to set-up custom payment pages in seconds and then provides you with a unique URL for each page, so you can run micro fundraising campaigns via Twitter and Facebook on a daily or weekly basis.
Q: What payment methods does Charity Checkout offer?
A: We offer both single and recurring debit or credit card donation options including: Visa, Visa Electron, MasterCard, Maestro, American Express and Delta. We also have Paypal options coming very soon.
Q: Is there a minimum donation amount on Charity Checkout?
A: Yes. A minimum amount of £3 applies to donations made through Charity Checkout.
Q: Are donations via Charity Checkout safe and secure?
A: All donations made through Charity Checkout are securely encrypted and processed using SSL with a minimum 128-bit encryption and firewalls. We do not store card details or sensitive information on our servers.
Q: Will we be able to receive Gift Aid via Charity Checkout?
A: Yes. We can reclaim the Gift Aid on all eligible donations for you, if you wish.
Q: How much does Charity Checkout cost?
A: We do not charge a fee on donations made though our system, but you will need to cover our transaction costs of 2.43%. This goes to covering our credit/debit card fees. To see our subscription fees please visit the 'Our Service' page.
Q: How can we view our donation history on Charity Checkout?
A: All you need to do is login to your account and you can view your donations history or export it in an Excel file format at any time.
Q: If the donor contacts us asking to cancel their donation, can we do that for them?
A: Yes. You can login at any point and cancel future payments that have already been pledged to your charity.
Q: When do we receive the donations made to us through Charity Checkout?
A: We payout donations in monthly batches, 26 working days after the end of the calendar month in which the donation was made. The Gift Aid from your charity's donations will be reclaimed at least bi-annually and will be paid directly to your charity by HMRC.
Q: What information do we receive about the donors who give through Charity Checkout?
A: When someone makes a donation to you through Charity Checkout we will pass on his or her full name, e-mail address and home address to you.
Q: Will Charity Checkout send out promotional e-mails to our donors?
A: No. We will only ever contact your donors regarding an issue with their payment to you.
Q: I represent a charity registered in Scotland. Can we sign-up to Charity Checkout?
A: Yes.
Q: What charities use Charity Checkout?
A: We have hundreds of charities using Charity Checkout and many more signing-up every day. A few that have already done so are: The Royal Society of Arts, Hope for Kids International (UK) and many more...
Q: We do not have a credit/debit card. How do we pay for Charity Checkout?
A: Please call us on 01438 940 750.
Q: Does Charity Checkout offer analytics or access to the data on our donations?
A: Yes. We provide your donation data in an Excel format. You can export this data whenever you like and run your own analytic reports using your existing systems, if you wish.
Q: Can we issue campaign specific thank you messages for our donors via Charity Checkout?
A: Yes. Charity Checkout has an very simple inbuilt return URL function, which can be used to direct donors to a web page of your choice after they have completed their donation. This can be used to direct donors to a thank you message or request them to spread the word about your charity.
Q: Can we use Charity Checkout to sell goods, services or event tickets?
A: No. Charity Checkout is a fundraising website, exclusively for accepting donations to charities.