Fundraising suite fees
|Product Type||Fundraising suite|
|Ticket fee||3.5% + 75p per registration|
|Subscription fee||£29.99 per month / £299.99 per year|
|Payment provider fee*||1.9% + 20p|
|Gift Aid fee||5%|
Example donation fee breakdown:
|Donation amount||+ £10.00|
|Payment provider fee @ 1.9%* + 20p*||– 39p|
|25% Gift Aid added||+ £2.50|
Our 5% fee on the Gift Aid
as the payment provider fee is set by the applicable payment provider.
We do not make money on the interest accumulated from holding donations for our clients. The small amount of interest that is accumulated each year is donated to a charity.
We will accept refund requests only up until the point that the donation has been passed to the charity client. We do not charge a fee to process a refund (even though we incur costs to do so) and we return all transactions fees associated with the original donation when making a refund during this period. A refund request can be processed by either the charity or by CharityCheckout. It is also possible for donors to automatically refund their own donations via their online account.
It is up to the discretion of our charity clients to refund donations that have already been passed onto them. Any such refunds will be issued directly by the client, under their own terms.
We pay out donations every month around the 20th, or nearest working day thereafter. They are always held in a clients’ account prior to being distributed, which ensures that your donations are completely ring-fenced and will always be protected. CharityCheckout is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services, under the reference number 797344.
Yes. All donations made through CharityCheckout are securely encrypted and processed using SSL with a minimum 128-bit encryption and firewalls. All credit/ debit card payments are processed via our PCI DSS Level 1 compliant payment gateway.
All transactions via CharityCheckout are automatically fraud checked. Any transactions we suspect to be fraudulent may be refunded to the cardholder by CharityCheckout.
We do not offer crowdfunding services to allow individuals to raise funds for themselves.
Yes. CharityCheckout is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services, under the reference number 797344.
You can submit a complaint via the Contact Us form on our website. We will acknowledge your complaint within two working days and aim to resolve all complaints within ten working days where possible.
Are you a charity that uses Charity Checkout?
We recommend that charity clients link their own website to ours, so that their donors can understand in more detail their approach to online fundraising and the costs associated with using our payment services, and software on their website. The Code of Fundraising Practice requires that charities disclosure the fees (including payment transaction fees) they pay on a donation-by-donation basis, to ensure levels of transparency that are in line with the code. For more information on this please visit The Fundraising Regulator’s website.