Our Fees and why they exist

We’re a tech-for-good company

 

Charity Checkout changes the way charities connect with their supporters online.

We connect charities of all sizes with their donors by putting them in control of their online fundraising. Our technology allows for seamless event registration, fundraising capabilities and the collection of online donations all under the charity’s own brand and website.

We work with over 3,000 charities and process millions of pounds in donations every month.

 

Why our fees exist

We are funded by the fees our charity clients pay for the fundraising technology we provide them.

Our technology saves charities millions in software development costs each year, while still providing them the online fundraising tools they need to flourish – with no agency fees for software development!

We instead charge a small subscription fee to our clients for access to our fundraising tech and a transaction fee on the donations we handle for our clients. This ensures our clients only pay for what they use, allowing charities to avoid the costs of building their own platforms and wasting money on excessive software development costs. We save charities millions of pounds every year on software development and have won social impact awards for our technology.

 

 

Our fees

 

Websites

Websites for good causes

 

Self-managed website

£29.99 a month/£299.99 a year

£49 setup fee

Supported website

£99.99 a month/£999.99 a year

£199 setup fee

Charity Checkout Websites
Charity Checkout Adgrants

 

 

 

 

AdGrants

Google Adwords management services

 

£199.99 a month/£1,999.99 a year

£99 setup fee

Fundraising

Online fundraising technology for good causes

 

Donations

£19.99 a month/£199.99 a year

£49 setup fee

 

Fundraising pages

£29.99 a month/£299.99 a year

£49 setup fee

 

All-in-one/National Charities

£39.99 a month/£399.99 a year

£49 setup fee

 

All Fundraising packages have a processing fee of 5%, plus payment provider fees:

Online fundraising

Example fee breakdown:

Donation amount

+ £10.00

Our 5% fee

– 50p

Payment provider fee @ 1.4% + 20p*

– 34p

25% Gift Aid added

+ £2.50

Our 5% fee on the Gift Aid

– 13p

Total donation

£11.53

*Charges may vary if donations are processed via Stripe, PayPal or Go Cardless as the payment provider fee is set by the applicable payment provider.

FAQs

Our fundraising technology has an option that allows donors to cover some of the transaction fee. It is up to the client whether they wish to offer this option.

We do not make money on the interest accumulated from holding donations for our clients. The small amount of interest that is accumulated each year is donated to a charity.

We will accept refund requests only up until the point that the donation has been passed to the charity client. We do not charge a fee to process a refund (even though we incur costs to do so) and we return all transactions fees associated with the original donation when making a refunding during this period. A refund request can be processed by either the charity or by Charity Checkout. It is also possible for donors to automatically refund their own donations via their online account.

It is up to the discretion of our charity clients to refund donations that have already been passed onto them. Any such refunds will be issued directly by the client, under their own terms.

We pay out donations every month around the 20th, or nearest working day thereafter. They are always held in a clients’ account prior to being distributed, which ensures that your donations are completely ring-fenced and will always be protected. Charity Checkout is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services, under the reference number 797344.

Yes. All donations made through Charity Checkout are securely encrypted and processed using SSL with a minimum 128-bit encryption and firewalls. All credit/ debit card payments are processed via our PCI DSS Level 1 compliant payment gateway.

All transactions via Charity Checkout are automatically fraud checked. Any transactions we suspect to be fraudulent may be refunded to the cardholder by Charity Checkout.

No, we only work with registered good causes and do not offer crowdfunding service to allow individuals to raise funds for themselves.

Yes. Charity Checkout is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services, under the reference number 797344.

You can make a complaint via the Contact Us page on our website. We will acknowledge your complaint within two working days and aim to resolve all complaints within ten working days where possible.

Are you a charity that uses Charity Checkout?

We recommend that charity clients link their own website to ours so that their donors can understand their approach to online fundraising in more detail.